Jessika James has been in the textile cleaning and contents restoration industry for over 30 years. She was the driving force behind the development and creation of the Institute for Inspection Cleaning and Restoration Certification (IICRC) Contents Processing Technician (CPT) course and currently serves as the chair of the IICRC Textile Cleaning Division. James is an approved IICRC instructor and teaches most of the IICRC cleaning and restoration courses through LearnToRestore.com.