James Tole has been in the cleaning and restoration industry for 34 years, and has trained hundreds of companies in the U.S. and Canada. He has extensive field and management experience in the handling of contents after insured losses, and specializes in pack-out procedures, individual job management, contents estimating and inventory software. Tole is also a chemical engineering graduate with a great understanding of the chemistries and processes for use in hands-on cleaning. He is an Institute for Inspection Cleaning and Restoration Certification (IICRC) instructor as well as an affiliated instructor with Hydramaster Corporation, Clean Aid and Fireline training centers. Tole brings to his courses a unique compilation of practical exposure and practices based on “the science of cleaning” targeted toward increasing technician, manager and supervisory skills and efficiency.