Why is it so hard to find a good roofer after a big hail or windstorm hits? That's a question many of us who have worked "storm duty" have pondered, much to our dismay.

Have you ever wondered why people get upset with you on a job that you are doing for them?  Do you wonder if they think that their job is the only one you have to do? Do you wonder if they really care what you are doing to advance their job completion when you are not on their jobsite? Do you think that they would feel differently if they knew what was going on with their job?

If you have not embraced restoration networks in your marketing plans, then it’s time for a wake-up call.

Chances are, if the adjuster and contractor aren’t working well together on a particular project, the customer isn’t going to be very pleased with the end result. Based on this alone, it’s important for adjusters and contractors to cooperate, communicate and work together to ensure that the project gets done well, the customer is satisfied and any other details are worked out accordingly.

It was the summer of 2010 when I received a frantic call from my mom. "Issa, how can you schedule work at my house without telling me?"... 

Improved mobile technology is providing restoration and remediation professionals with important new tools that are changing the way many companies manage files and estimate damages.

The following pertains to the top secret element to success in your business, and any small business for that matter. If you read this and implement the strategies outlined, you will have a very strong likelihood of success in your business and in your life.

A lot of companies feel like they are the best in their industry. They base that belief on their own opinion and not on fact...

For more than 20 years I’ve been an entrepreneur at heart.

These risk management and insurance mega trends in 2012 are certain to affect the restoration business. In this article, I will cover the top risks facing...