Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

Joining a new industry is humbling. Being an outsider in an environment teeming with insiders who’ve been engrained for years and know it like the back of their hand is humbling. But to flip challenge into opportunity, I believe that just as growing up in this industry or spending decades here brings irrefutable value, an outside-in lens does.

What’s new and notable with the IICRC as we embark on a new year? We invited CEO Michael Dakduk to share key IICRC accomplishments, goals, challenges and more in this Ask the Expert episode.

From talent and culture, to greenfield investment, to renovation services, Daniel O’Brien and Mark Neirynck highlight their views on the most important items for restoration business growth in 2022 based on their 55 years of industry experience. 

Does your mission inspire people to come to work? Does the vision tell people where you want the business to go? Are your core values really the guiding principles that the business uses to manage internal and external relationships? Beyond these, and as an alternative to simply paying significantly higher wages to outbid the competition, elements to consider in creating the differentiation, that uniqueness, are non-traditional benefits.

“Maybe you have difficulty getting your restoration technicians to wear safety boots, even with the vast selection of types and brands. So how do you, as a restoration company owner or project manager, change this mindset? Let me provide seven basic ways to do this,” writes Barry Rice, CSP.

The California Debt Collection Licensing Act (“DCLA” SB 908) takes effect on January 1, 2022. Here, Ed Cross, 'The Restoration Lawyer,' explains what this means for restoration contractors.

We asked restoration industry professionals to answer one question as we embark on a new year: What is your top goal for 2022?

In a repeat of our hot-topic video, "The #1 Mistake Owners Make in Selling a Business," industry expert Gokul Padmanabhan lays out the primary mistake costing owners as they plan their exit strategy.