“When restorers allow insurers to make major changes to prices and scopes of work, it creates a serious risk that policyholders will end up with something less than what restorers believe in their professional judgment are the best methods to return properties to their pre-loss condition.”

In this episode of Ask the Expert, Doug Quinn talks about the American Policyholder Association’s work advocating for policyholder benefits and promoting solutions in insurance coverage, the insurance claim process, and the repair and rebuilding process for policyholders across the U.S.

Remote or third-party estimating companies focus only on estimating. Their specialist teams are made up of estimate writing wizards, geniuses of graphical estimating and magicians of macros. These dedicated estimators may have gravitated away from managing trades and keeping up with client communication, while leaning toward the technical aspects and nuts-and-bolts of how each trade handles tasks. Could remote estimating enhance your business?

How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Restorers can use the HOVER app on their mobile device to take a set of photos of a loss site and have them transformed into an interactive 3D model. The new integration allows HOVER 3D models to automatically import into Xactimate and XactAnalysis.

Mike Fulton, president of Verisk Property Estimating Solutions, talks trends and innovations in claims estimating, ongoing areas of interest among contractors like Xactimate pricing, the impact of external forces like inflation on property claims, educational highlights for Verisk Elevate 2022, and an Xactware rebrand.

Tractable, a company developing artificial intelligence for visual assessment and disaster recovery, has launched AI Property, a new solution that assesses damage to buildings caused by hurricanes, floods and other natural disasters.

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”