They say familiarity breeds contempt. Perhaps that is the inspiration for this piece. Or maybe it’s just that after 17 years of dealing with the same issue, you lose patience with it. Especially when the solution seems so simple. At least on the surface.

I hated my first three months in the restoration industry. Not because of my customers, coworkers, or bosses. I hated it because I could not wrap my head around the dynamics of the relationship between the customer, carrier, and contractor. Providing a service for one party when another party was writing the check just seemed like a recipe for disaster. Yet this is the world we still live in today. And I am still here, indirectly or not, dealing with the very same issue.