How does a company that started in 1929, by a former minor league baseball player with an eighth grade education, as a door-to-door moth-proofing provider, develop into an industry leading brand? Founder Marion Wade was able to grow his service business from its meager origins in Chicago, Illinois, to an international organization grossing over two billion dollars annually in 2019. Author Albert Erisman masterfully digs into the foundational principles that contributed to the 90 plus years of exponential growth as property restoration industry leaders. His book, The ServiceMaster Story, sets out to demonstrate how early leadership navigated the tension between people and profit as well as the unique role that faith played in those formative years of the organization. Personal and professional development starts with the right mindset and habits, so it was encouraging to read about the leadership distinctives from this industry giant.    

Distinctive #1 - The shingles on a roof mindset of leadership