It’s been a wild ride in the restoration and insurance business for the past year. Here I will recap the past 12 months. Next month in R&R, I will look through my crystal ball to predict what the risk and insurance picture will look like for restorers over the next 12 months. 

COVID-19, of course, was the big risk and insurance story of the last 15 months. Restorers had opportunities to perform cleaning and disinfecting services as soon as they became essential workers, which happened quickly in March of 2020. The firms that embraced that new market early and were incumbents on building cleaning services contracts did well through the pandemic. Other firms suffered steep declines in revenue as a result of the pandemic.