For years, I have believed that the soft skill piece of organizational awareness is a key to success and can be the root cause of many issues. Most importantly, it is a coachable skill. There are different spins and contexts to this competency, but all have one thing in common and that is that strong organizational awareness skills have a positive impact on individual performance, company objectives and customer service.   

Every function, position and individual within the company plays an important role contributing to the results of the company. People who perform consistently excellent typically have a well-developed sense of organizational awareness. As Jon Isaacson states, your focus as an organization is on learning to Do it Right, Do it Efficiently, and Do it Excellently. When those in a position of leadership have a clear understanding of this simple vision, they can create training approaches to develop consistency in these key areas. Organizational awareness is achieved when you align your cultural norms with your stated expectations.