Like many of you, I’ve had to build teams with technicians that were cross-trained in water damage mitigation, mold growth removal, contents inventory and packout, crime scene decontamination, fire damage restoration, and a myriad of skills in between. At a midway point in my career, I found myself getting lost in where to focus my attention to help my team develop the skills necessary to be state of the art as we served our customers.

While it’s silly to believe that we can train our people to master anything by holding training once a week for 30 minutes to an hour, it is essential that we do so. If you want your team to perform, you have to regularly train them. In my upcoming book, So, You Want To Be a Project Manager? I outline a framework for training that I call The DYOJO Chart. The collaboration on team and worksite issues, as well as clarifying your expectations around work scopes, is as important as the training itself.