It goes without saying that a fundamental part of restoration work is showing up for people on some of their worst days. Even an event like unforeseen water damage from a burst pipe can cause homeowners a lot of stress, so when it comes to large-scale losses like hurricanes and tornadoes, the stress and emotional toll of the situation increases exponentially.

For newcomers to the restoration industry, this can be quite an adjustment, even if they’ve had customer-facing experience in a different industry. But in this line of work, caring for customers and prioritizing customer service is (or should be) just as important as technical know-how, because it’s what makes the difference between getting the job done and leaving a lasting impression.