How big of a facility do you need to conduct contents restoration? And, if you want to work with hard and soft contents, which should you get started with first? Annissa Coy answers these two questions.

In this episode of Ask Annissa, Annissa Coy answers the following question: “I was wondering how you handle so many different specialty type things that we need to clean when it comes to contents restoration. For instance, I have a home that had a light fire and they have a six-foot, mounted bear that was in the living room.” 

In this episode of Ask Annissa, Annissa Coy responds to the following message: “My customer is asking me for a guarantee of my work and for the removal of odor. … I don’t know how to answer this.” 

In this episode of Ask Annissa, Annissa Coy offers two practical ideas to a restoration business owner struggling to bring money in the door one year after opening. In his heartfelt plea for advice on quickly finding jobs, he asks, “If you were in my shoes, what would you do?”

In this episode of Ask Annissa, Annissa Coy responds to a question from a restorer who disposed of contents on a non-salvageable list and now is dealing with an unhappy homeowner. She clarifies how they can avoid going through this in the future.

Annissa Coy answers a question she’s never been asked before: “Would you ever use clean bric-a-brac heavy clean, high density line item…?” In her response Coy shares her approach to efficient billing.

Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”

In this episode of Ask Annissa, Annissa Coy addresses the following question: “I’m responding to fires from a scanner and I’m not signing any of the jobs. What do you think I am doing wrong?”

In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.