“When restorers allow insurers to make major changes to prices and scopes of work, it creates a serious risk that policyholders will end up with something less than what restorers believe in their professional judgment are the best methods to return properties to their pre-loss condition.”

How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Annissa Coy answers a question she’s never been asked before: “Would you ever use clean bric-a-brac heavy clean, high density line item…?” In her response Coy shares her approach to efficient billing.

Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”

The RIA will be expanding the number of AGA advocates working on behalf of restorers and is seeking candidates for a new AGA Pricing Advocate position.

Inevitably, if you are a restoration company, sooner or later you will run into situations where the adjuster won’t pay for work you completed or only a fraction of what you have estimated the cost to be. In these situations, restorers have a few options, which depend in large part as to how far you’re willing to go, how much you’re willing to spend and if the risk is worth the reward.

In this episode of Ask Annissa, Annissa Coy answers a common question she feels passionately about: Should restorers work with insurance adjusters, or ignore them and work solely with the insured?

JP Korpi, a public adjuster and founder of K-Factor Advocates, offers perspective on how restoration contractors and adjusters can work together in the interest of policyholders.

Every restoration company encounters a certain percentage of projects that turn out to be undesirable, unprofitable, or uncollectible. Sean Scott likes to call these jobs the rotten eggs of restoration. Here he shares key things to consider when job leads are called in.