I remember attending a new drying class in Tennessee, what must be more than 12 years ago now, where Chuck Dewald declared, “Boys, all we have to do is get this industry to the level of plumbers: adjusters never question them!”

One of the questions I get repeatedly during classes and at breaks is, “Is there a flowchart or check list for doing a job correctly from start (the phone call) to finish (getting paid on time)?”

In May we looked at the different players in the commercial market. This time we will delve into the twisted and somewhat misunderstood world of equipment. Many restorers still use the “WOT” method of equipment selection, as in “Whatever’s On the Truck.”

Many restorers get their first commercial water-damage project through an acquaintance, or by referral from a previous successful project in the residential or janitorial arena.