Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

“You got that one!?” was my response after being told by Shannon Kasallis, owner of Integrity Contents, about a pack out at the Central Library in Phoenix.