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Doug Smithis the senior vice president of franchise development at BELFOR Franchise Group. He previously was the senior vice president at Harris Research, Inc., and worked for more than 14 years as the senior vice president of sales at Affinion Group, the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions.
Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.
