How big of a facility do you need to conduct contents restoration? And, if you want to work with hard and soft contents, which should you get started with first? Annissa Coy answers these two questions.

In this episode of Ask Annissa, Annissa Coy answers the following question: “I was wondering how you handle so many different specialty type things that we need to clean when it comes to contents restoration. For instance, I have a home that had a light fire and they have a six-foot, mounted bear that was in the living room.” 

Annissa Coy has found over the years that when a hoarding job goes sideways, there are three big mistakes that often are the culprit. “If you avoid these, you will be setting yourself and your client up for success right from the start,” she writes.

The technology and tools we now have at our disposal for contents cleaning and inventory are great and so nice to have, as long as we remember to use them to enhance our ability to create the right kind of experience for our clients and not use it to replace human interaction and relationships.

Tour the 95,000-square-foot Blue Kangaroo Packoutz flagship facility. See the inner workings of the warehouse, including 750 storage vaults, a state-of-the-art training room, art restoration, contents cleaning, furniture upholstery and refinishing, and more.

Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

The contents restoration workflow is like a car. When it runs properly, it’s hardly noticed. Only when a component breaks down and disrupts the owner’s daily routine does the car draw attention

Don’t let the “app for that”allow you to lose sight of the basics.

I have been in this industry for 14-plus years and I can happily say I have never negotiated or settled for anything less than payment in full for all services rendered when getting a check from an adjuster.