The recognition of fundamental failures is the first and hardest step in performance improvement. If there is a comforting element to all of this, it is that correction is relatively easy.

 In addition to following what your competitors or other peers on the forums are doing, I challenge you to take a deeper look at what they aren’t doing.

If you do this, you will ensure the health of your restoration company long after you are gone.

Finding a differentiator and building your restoration business around that differentiator is an excellent recipe for success and prosperity within your restoration market.

The ability to deliver and receive feedback in a constructive manner is an essential tool to help any business, and individual, prosper.

When I first heard the term BATNA (Best Alternative To a Negotiated Agreement), I thought to myself, “No way! That’s a polite way of being okay with failure.” But I soon found that, regardless of where I turned to research negotiation strategies and tactics, the concept came up. The more I read about it and the more I let the theory marinate, the more practical applications I found for it.

I hate being backed into a corner. Whether it’s an employee trying to hold you hostage for a raise or an insurance adjuster standing his ground on the payment of a claim, there is a feeling of helplessness and lack of control which is enough to drive most Type A personalities crazy. This can lead to anger, resentment, and more often than not, regrettable actions.

Every year, R&R features articles talking about different trends in the restoration industry. Today, franchises are undoubtedly on the rise – but so is the number of independent companies taking steps to be more independent than ever by not participating in third party program work. In this article, two franchise owners and two independent restoration company owners share their thoughts from their side of the aisle.

When it comes to business, trust and relationships are key. In mid-June, I heard Mike Gallina speak at the Violand Executive Summit. Gallina is the Vice President of Communications and Community Engagement for AultCare Health Insurance Plans.

In part one of this article we explored the four stages of turnaround involved in saving a failing business, including the objectives and actions necessary in each stage. These are the mechanics involved in bringing a business back to solvency and setting it up for sustained profitability in the future. Most of the information is easy to identify with; even common sense, if you will.